Q: What payment options do you accept?
We accept Mastercard, Visa, American Express and Discover or you may process payment through PayPal.
Q: Is sales tax collected on my order?
Since we currently have what’s called ‘Nexus’ in California – USA, we are required to collect sales tax on orders shipping within the state. However, at this time we do not collect sales tax for orders shipped outside of California. This is subject to change.
Q: Can I change or cancel my order after it has been placed?
Possibly! Please contact us at firstname.lastname@example.org and we will do our best to help you with your order.
Q: How do I know if my order has been shipped?
Once your order ships, you will receive an email with a tracking number that will allow you to monitor the shipment as it heads your way.
Q: Do you ship to international locations?
Yes! We are set up to ship to most countries, however not all. If your checkout won't provide shipping rates, email us at email@example.com and we can do a one time estimate to your location and we'll get you your order. Our international shipping defaults to standard shipping in every country except for Canada. For orders placed outside the US, you must pay all insurance, duties and taxes associated with the shipment. We will process refunds on international orders, however the customer must cover any return shipping.
Q: Can I return/exchange something if I am dissatisfied?
Yes, as long as the product has not been worn and the tags are still attached. Of course you may try items on, however running, jumping and sweating in garments and then returning them is viewed as 'not cool'. Please view our returns & exchanges policies on this page. Email us at firstname.lastname@example.org and we'll get you a return label.
Q: Do you have a size chart?
Yes. You can find a link to our size chart on each product page next to the size selection.
Q: Do you offer gift cards?
Yes! Please view our product pages or search for 'gift cards'
Q: Do you offer discounts to personal trainers and fitness professionals?
Yes! We love anyone who commits their time to improving the lives of others. Email us at email@example.com and once verified, we'll send you our program.